Privacy Policy

1. Introduction

FYK Engineering Pty Ltd (ABN 93 696 598 240, ACN 696 598 240) ("we", "our", "us") is committed to protecting the privacy of personal information we collect, use, and disclose. This Privacy Policy outlines how we handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (fykengineeringpty.online) and services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Identity Information: Name, job title, company name
• Contact Information: Email address, phone number, postal address
• Project Information: Details about your engineering project or inquiry
• Technical Information: IP address, browser type, operating system, and website usage data collected through cookies and analytics tools
• Communication Records: Records of correspondence between you and FYK Engineering
• Financial Information: Billing details and payment information where required for service delivery

3. How We Collect Information

We collect personal information through the following means:

• Directly from you when you submit an inquiry through our contact form
• When you communicate with us via email, phone, or other channels
• When you enter into a contract or engagement with us for engineering services
• Through automated technologies such as cookies when you visit our website
• From third parties such as referral partners, industry bodies, or publicly available sources

4. Purpose of Collection

We collect and use your personal information for the following purposes:

• To respond to your inquiries and provide requested information
• To deliver engineering services and manage project engagements
• To communicate with you about our services, including updates and notifications
• To process invoices and manage financial transactions
• To comply with legal and regulatory obligations
• To improve our website, services, and customer experience
• To protect our legal rights, property, and safety, and that of our clients and the public

5. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors, and professional advisors who require access to perform their duties
• Third-party service providers who assist us in operating our business (e.g., IT services, accounting, legal advisors)
• Government authorities or regulatory bodies where required by law
• Professional indemnity insurers in connection with claims or potential claims
• Other parties with your express consent

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small data files stored on your device. You can manage cookie preferences through your browser settings. We may use third-party analytics services (such as Google Analytics) to understand website usage patterns. These services may collect information about your visits to our website, including pages viewed, time spent, and referring URLs.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Security measures include:

• Secure storage of electronic and physical records
• Access controls limiting information access to authorised personnel
• Use of encryption and secure communication protocols
• Regular review and updating of security practices

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Engineering project records may be retained for extended periods in accordance with professional obligations and applicable legislation. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

9. Access and Correction

You have the right to request access to the personal information we hold about you. You may also request correction of any inaccurate, incomplete, or out-of-date information. To make an access or correction request, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with the Australian Privacy Principles.

10. Cross-Border Disclosure

We primarily store and process personal information within Australia. If we need to disclose personal information to overseas recipients, we will take reasonable steps to ensure that the recipient handles your information in accordance with the Australian Privacy Principles.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Complaints

If you believe we have breached the Australian Privacy Principles or have a complaint about our handling of your personal information, please contact us. We will investigate your complaint and respond within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to make a request regarding your personal information, please contact us: